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Dear Nuffnangers,
It’s 9.15AM in the morning here and half the Nuffnang Team are still in bed after a long night of putting one of our servers back up again. For those of you who missed it, yesterday at around 12.30PM, the hard disk for one of our servers crashed eventually bringing down the Nuffnang Malaysia website from functioning.
Our team scrambled to find a new Hard Drive, install a new OS and restore all our backups. Today the site is running as normal once again but we’re still running some tests to make sure of that. If you spot anything unusual on our site please feel free to drop us an e-mail via our Help Desk.
I do however owe thanks to many Nuffnangers out there.
The truth is, Nuffnang has its own set of emergency procedures ready in the case in which unforeseen circumstances like this may occur.
They comprise of two teams:
1) A technical response team to get the problem fixed
2) A communication response team to get the word out to our bloggers and keep the a channel of communication open.
The latter team was prepared to face a number of complaints from bloggers only to later on find out that the only e-mails we received were from understanding bloggers, many offering their help and/or suggestions in which we could use alleviate the situations. It was heartening for us that at a time of crisis, our team did not stand alone. Many of our Nuffnangers stood beside us with understanding hearts.
On behalf of everyone at Nuffnang, I’d like to thank each and every one of you for being so understanding and supportive of us.
We will strive to always do better.
Sincerely,
Timothy Tiah of Nuffnang
February 20th, 2008 at 12:50 pm
nice nuffnang!
February 20th, 2008 at 1:02 pm
handled unbelievably well! keep up the great work
February 20th, 2008 at 3:01 pm
Hope you were able to recover all the data. I just hoped over to innit, the data prior to yesterday seems not up yet. Perhaps more time required?
February 20th, 2008 at 3:02 pm
Although the notice did not came up after a few hours, you guys did learned from competitor’s mistake by rectifying the problem within 24 hours. Thanks!
February 20th, 2008 at 3:20 pm
Excellent response system - members blogs were still able to be accessed without any problems, servers were restored quickly and efficiently, and an e-mail was sent out to inform bloggers as well.
February 20th, 2008 at 4:49 pm
good luck!
February 20th, 2008 at 5:15 pm
I want my 200+ unique hits back! haha
February 20th, 2008 at 6:13 pm
wow.good job in being able to get this site up and working again in such a short period of time! Kudos :D
February 20th, 2008 at 6:22 pm
Good work! He! He! Luckily my money is still there! How wander full it will be if a few zero it added by mistake!!! Have a nice day!
February 20th, 2008 at 6:50 pm
gd luck people~
February 20th, 2008 at 6:59 pm
thank god the server down only for one day..good job nuffnang..muaxx…
but….next week i’m running a campaign so,average unique will never be the same again…waaaa…
hahaha..kidding…hopefully my unique visitor will always increase like everyday…thanks readers and bloggers…
February 20th, 2008 at 7:51 pm
superb emergency procedure, good job nuffnang!
i also facing the same problem a few weeks ago but i lost all the data in my 320GB hdd.. T_T
February 20th, 2008 at 8:43 pm
Gambatte nuffnang ^^ Keep it up
February 21st, 2008 at 6:58 am
NUFFNANG ROCKS AND NO SIMPLE GLITCH LIKE THIS IS EVER GOING TO MAKE ME LOSE FAITH IN YOU GUYS!
To all the lovely guys and gals at Nuffnang in KL and Penang - you guys are the best!
February 21st, 2008 at 10:19 am
Perhaps it crashed in memory of Lydia Sum?
February 21st, 2008 at 1:19 pm
hehe luckily the adverlest fiasco did not happen to Nuffnang cause I have blogged about it and asked all my readers to jump over to nuffnang after that incident. :) Only a minor glitch and you all very quick to fix it.
well done guys
February 21st, 2008 at 2:45 pm
Eric: totally agree with you..
Anyway, good job nuffnang..now, you can rubb it in with adverlet!!
February 21st, 2008 at 5:46 pm
OK. Time for cloud computing and virtualization.
February 22nd, 2008 at 4:33 am
Well done NuffNang officers! For me, it is ok, when server down, it only affect the advertising column. My web still smooth, without interruption.
TQ NuffNang!
February 22nd, 2008 at 6:32 pm
When you say it’s down, but one thing for sure, at least my site is still running without interruption. Thx a lot :)
February 22nd, 2008 at 7:44 pm
oh patutla i punya recent innit activity all gone
February 22nd, 2008 at 8:26 pm
support u forever weh, nuffnang!! gd luck and hav a nice day for all nuffnangers!
February 23rd, 2008 at 6:16 pm
Gr8 job there..
February 25th, 2008 at 1:00 pm
gj… support u… gambateh… :D